City of Lancaster: Building a Trauma Informed Community

A trauma informed community is one that establishes and promotes resiliency and healing so that people can be healthy enough to sustain opportunity and realize their potential. The City of Lancaster, in partnership with Penn Medicine LGH, is working to increase equity by offering trauma informed care training to city staff and introducing the concept of trauma informed principles at the city staff onboarding day, known as Red Rose Academy, in an effort to institutionalize this model for all city staff.


We have launched a survey with Penn Medicine to evaluate our city service initiatives, under the guidelines of trauma informed practices.



Trauma Informed Community: Block by Block

The Trauma Informed Training Specialist is a resource for city residents to receive trauma informed training to help build trauma informed communities at the neighborhood level. Just as city staff are being trained on trauma informed care, city residents have the opportunity to be trained as well. Together, we’ll build a trauma informed community block by block.


If you or your neighborhood group are interested in receiving a training, or if you are interested in becoming a trainer, please email

Trauma & Resiliency

What is trauma?

Trauma is an event, series of events, or set of circumstances that a person experiences as physically or emotionally harmful and has lasting negative effects on the person’s mental, physical, social, emotional, or spiritual well-being.

What is resiliency?

Resiliency is the ability to withstand crises and cope effectively with trauma. As a community, this means having access to resources and a decreased risk of trauma.

What are trauma informed principles?

The CDC’s Center for Preparedness and Response (CPR), in collaboration with SAMHSA’s National Center for Trauma-Informed Care (NCTIC), developed a new training aimed to increase awareness of the impact that trauma can have in communities. The training included SAMHSA’s six principles that guide a trauma-informed approach:

  1. Safety
  2. Trustworthiness & transparency
  3. Peer support
  4. Collaboration & mutuality
  5. Empowerment & choice
  6. Cultural, historical & gender issues