What We Do

The City of Lancaster Office of Promotion aims to be the arts and cultural driver of the City of Lancaster by leveraging Lancaster City’s best assets and our partnerships to enhance and promote the City’s quality of life, economic vitality, and attractiveness as a destination and residence. The Lancaster Office of Promotion or LOOP has four main functions: planning special events, marketing the city as a destination, managing the Lancaster City Visitor Center, and permitting the use of public space.



Event Permits

Looking to reserve public space for an event? You’ll need to submit an event permit(s) below depending on the type of event you’re hosting. As a reminder, the public is welcome to use parks and public spaces recreationally. Event permits are needed to reserve spaces for special events. The Downtown Activity Permit is the form needed to reserve and host an event in Penn Square, the Special Event Permit is needed for large-scale events like a festival or run, and the Block Party Permit is needed to have a block party on your block while closing the street. *Please see the COVID-19 Safety Guidelines Addendum. This is currently needed for hosting events during the COVID-19 pandemic.*



Questions? Call 717-291-4758 or email Kayla Forgrave at kforgrave@cityoflancasterpa.com.


If you’re looking to reserve a park pavilion or host an event in Long’s Park, go to cityoflancasterpa.com/services/parks or call 717-291-4711. These are managed separately by the Bureau of Operations in the Department of Public Works.




Services We Provide

The Lancaster Office of Promotion operates the Lancaster City Visitor Center located at 38 Penn Square. Each day our staff greet visitors from around the world and introduce them to Lancaster City. LOOP also works to market Lancaster City to potential visitors through the “Visit Lancaster City” website and social media. In addition to visitor services and marketing, LOOP plans the City of Lancaster’s special events like the Mayor’s Tree Lighting, Celebrate Lancaster, and the Red Rose Run. Finally, LOOP also permits the use of public space for events like festivals or block parties.

General Contact Info


Lancaster City Visitor Center
38 Penn Sq.
Lancaster, PA 17603



(717) 291-4758



(717) 291-4722




Upcoming Events

There are currently no upcoming events.

Who We Are
Documents & Resources
Latest News
Who We Are
Kate DeHaven-Freund
Special Programs and Events Manager
Kayla Forgrave
Special Events Manager
Cheila Huettner
Visitor Center Manager
DJ Ramsay
Communications Manager
Patricia Wright-Sherman
Administrative Assistant
Documents & Resources
Latest News
City of Lancaster Invites Residents to Join in City-wide Celebration, Mayor’s Neighborhood Week June 21-25 LOOP Mayor’s Office Office of Neighborhood Engagement
The City of Lancaster will host Mayor’s Neighborhood Week June 21-25, 2021.&nb…
City of Lancaster Seeking 2020 Christmas Tree LOOP
The City of Lancaster, in partnership with Lancaster’s Economic Action for Downtown’s Success (L…
Celebrate Lancaster 2020 Department of Community Planning & Economic Development LOOP
Celebrate Lancaster is an annual celebration of Lancaster City’s vibrant culture & divers…
Mayor’s Tree Lighting & Tuba Christmas Bureau of Police LOOP Mayor’s Office
The 2019 Lancaster City for the Holidays season will kick off with the Mayor’s Tree Lighting &…
City of Lancaster closed for Election Day Bureau of Operations Department of Public Works LOOP Mayor’s Office Solid Waste & Recycling Program
The City of Lancaster will be closed for Election Day on Tuesday, November 5.
City of Lancaster Seeking Christmas Tree Department of Public Works LOOP
The City of Lancaster, in partnership with Lancaster’s Economic Action for Downtown’s Success (L…
Event Road Closures: September 7 Bureau of Police LOOP
Know before you go! There are a few road closures this weekend for two separate events – 
2019 Outdoor Music Friday Season Department of Community Planning & Economic Development LOOP
The 2019 Outdoor Music Friday Season opens on May 17 in Binns Park, 100 N. Queen Street. Music Friday’s outdoor season last…