What can we help you find?

CV-19 Healthcare Protocol for Residents

March 20, 2020 | Mayor's Office

Recommended Health Protocol For Residents:

If you have a fever and dry cough and think you may have COVID-19, call before leaving your house.

If you think you were exposed but do not have symptoms, you will likely be asked to go home and self-isolate until any symptoms develop. If you are tested too early, your test could come back negative.

The majority of people who get COVID-19 are not expected to need hospital care and should recover at home and follow instructions to avoid spreading the virus to anyone else. If you do not need emergency care – do not go to the hospitals.

Virtual Care:

Capital BlueCrossVirtual Care does visits through video chat on an app for members. It tackles medical services for common illnesses, counseling and psychiatric services and nutritional counseling.

Highmark – The insurer said many of its plans “offer members a virtual clinical visit service,” but didn’t specify which.

Penn Medicine Lancaster General HealthPenn Medicine OnDemand is “virtual urgent care” for minor illnesses and injuries in Penn Medicine patients age 14 and up via video through the MyLGHealth app. Lancaster General also has E-visits for certain conditions through email and sometimes phone, for patients who have visited an office recently.

UPMC PinnacleVideo visits for follow-up appointments or flu symptoms are available through the MyPinnacleHealth patient portal via MyChart app for adults who have an established relationship with a UPMC Pinnacle physician or advanced practice provider. E-visits for patients age 14 and older who have an established relationship with a UPMC Pinnacle primary care provider involve completing an online questionnaire to receive a treatment plan.

WellSpan HealthWellSpan Online Urgent Care offers video visits with Teladoc physicians for patients 3 months and older with certain conditions. If you are not a current patient with one of these systems, call an Urgent Care Center for care.

All major health insurers in Pennsylvania have agreed to cover “medically appropriate” COVID-19 testing and treatment. Anyone with questions about their insurance policy is encouraged to contact the insurer or the state insurance department with questions; the department has a hotline at (877) 881-6388 and has posted Frequently Asked Questions on insurance coverage of the testing.